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SmarterTrack Build 7803

SmarterTrack Build 7803

SmarterTrack Full Download Summary

User Rating: 3.8 (13 votes)

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  • File size: 51.00 MB
  • Platform: Windows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64
  • License: Freeware
  • Price: FREE
  • Downloads: Total: 1380 | This Month: 1
  • Released: May 14, 2021
  • Publisher: SmarterTools Inc.
  • Publisher URL: https://www.smartertools.com/

SmarterTrack Build 7803 Full Description

SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base.

Fully integrated brand support enables companies to increase brand recognition, yet provides the flexibility to share resources and agents for greater efficiency.

Release notes:

New Release
IMPORTANT: It is not possible to downgrade or rollback to previous versions due to modifications to the SmarterTrack database.
Added: DateLastLogincUTC to the GetUsersProperties and the GetUsersPropertiesbyUsername API calls.
Added: Indicator on a ticket (using SignalR) to show when another agent is viewing the same ticket.
Added: Setting to "Force password change at next login" when creating or editing a user or agent via the management interface or through the SetUsersProperties API call.
Changed: In the navigation pane, "All" / "My" removed from the By Department and By Agent lists.
Changed: Ticket messages that have been resent will now show that resend attempt within the message body itself.
Fixed: If an agent started a chat from the portal, it will no longer display the incorrect "is typing" message to them.
Fixed: When you edit an SMTP or POP account using the right-click menu, two modal windows appear, one on top of the other.
[ SmarterTrack full changelog ]
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SmarterTrack Build 7803 Free Download Notice

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