SmarterTrack full changelog

Added: Passkey authentication support for all users.
Changed: Checkup page now prevents external IPs (i.e., non-local IPs) from accessing it.
Changed: Database conversion logging now logs the completion of the database conversion.
Changed: Moved Online Help out of profile menu dropdown to its own icon.
Changed: The database conversion status message to better indicate how many rows each table has as well as how many rows have been copied so far.
Changed: The text of the Duplicate Email Detected log to be more descriptive.
Changed: Turn indexes on and off for the bulk insert during database conversion.
Changed: Updated the database migration utility.
Changed: User creation process to better prevent users having the same username.
Removed: Database prefix size limit for SQL Server.
Removed: Self diagnostics button from the diagnostics page.
Fixed: "Add SMTP Account" on Security > Two-Factor Authentication throws a console error.
Fixed: A broke page can happen when trying to view Survey Results for Live Chats under Results in the Reports tab.
Fixed: Active database conversions are not preventing end users from replying to Community posts.
Fixed: An issue that could cause a Community thread to not update the most recent reply.
Fixed: An issue that could cause login to the SmarterTrack Mobile app to fail.
Fixed: An issue that could cause the database size to display as being 1 KB instead of its actual size.
Fixed: Certain API calls are not blocking calls from the blacklist.
Fixed: Merging tickets will sometimes remove attachments from one of the tickets.
Fixed: Setting an agent's Role permission to None for Live Chat does not hide the Live Chat navigation icon in the Management Interface.
Fixed: Start Ticket button does not appear when all of a Brand's Departments preferred languages is different from the browser language.

Changed: Disabled the Save button on the Live Chat -> Website Integration Script tab.
Changed: Portal side password change form is now pre-filled with the username.
Changed: Updated Two-Step Authentication to Two-Factor Authentication with styling and work flow updates.
Fixed: An issue preventing several reports from displaying data.
Fixed: An issue that could prevent some users from disabling Two-Factor Authentication.
Fixed: Clicking Mark as Resolution on a Thread in the Community fails with a 401.

Added: A note about how SQLite will not work with failover.
Added: The ability for users to edit Portal conversations that will then display an "Edited" flag.
Added: Two-Factor Authentication for Agents (My Preferences), Users (My Settings), and Administrators (My Preferences).
Changed: Default password requirements to be more secure.
Fixed: An issue that could keep failover servers from auto-creating.
Fixed: Editing a Community Post with a run-on word can make the editor go off of the screen.
Fixed: Images don't appear in News items unless you're logged in.
Fixed: IMAP authentication fails when running on a FIPS compliant server.
Fixed: MySQL query case mismatch.
Fixed: Some display issues on Community Post, Edit, Move, and Delete buttons.

Added: A variable so that a Follow-Up Date can be inserted into an email message for Event Actions.
Added: An instance GUID on startup to prevent duplicate background threads from running.
Added: HTML editors to Survey creation for more detailed Intro and Thank You text.
Added: LetsEncrypt SSL Certificate creation into SmarterTrack.
Added: New moderation page on the Portal that is accessed through the alert menu when there are things to moderate.
Added: New Service log that records background operations that take longer than expected.
Added: New Users/Organizations Role permissions.
Added: Portal users can now hide conversations from their list until a new messages comes in.
Added: Service.log that records any background operations that take longer than expected.
Added: The ability to customize the Survey form page by Brand.
Changed: Agent ticket/live chat text was modified to prevent broken HTML.
Changed: Conversations in the portal have been updated to allow better control and management.
Changed: Portal actions and side panels have been redesigned for easier navigation.
Changed: Replaced an outdated variable with a new one for the default email template for 'Ticket Followup Scheduled'.
Changed: The top bar in the Portal has been updated to more closely follow modern design patterns.
Changed: Ticket surveys now have a one hour limit for the survey answer to be changed or updated.
Changed: User Profile page in the portal cleaned to remove dropdown actions making navigation easier.
Changed: Users without avatars configured (and without gravatar, etc) will now show a colored monogram instead of a generic user image.
Changed: Viewing a user's profile in the Portal modified to make navigation and interaction with the user easier.
Fixed: Banned community threads show "Administrator" as the reason when the reason isn't known.
Fixed: Chat Auto Delete Thread errors when using MySQL.
Fixed: Clicking on a menu item that has submenus sometimes closes the menu.
Fixed

Added: A new API call "GetAttachmentAllowedMaxSize" to get the maximum size allowed for attachments.
Added: New date range options for Report Items used in custom reports. (E.g., Same Week Last Year)
Added: New probation restriction for Community search results.
Added: PostgreSQL database support.
Added: PostgresSQL as a database conversion option.
Added: The ability to call a webhook as an event action, giving administrators the ability to tie notifications to other applications.
Changed: Community search results are always limited to 5 pages for users not logged in.
Changed: Database conversion now allows administrators to convert to the same database type, except for SQLite.
Changed: The "Avg. Time to Close" label to "Avg. Time Open" on the Ticket Handling Report to better represent what the data is indicating.
Changed: Updated Froala HTML editor.
Fixed: API call "AddMessageToTicketWithAttachments" is not sending attachments external.
Fixed: Issue causing reports for "Agent Survey Performance" to show no data while connected to MySQL.
Fixed: Issue causing the SQLite Database schema version not being set accurately, causing version mismatch when converting from other database types.
Fixed: Issue that could cause attachments to not be added properly if the attachment already existed but was deleted from the attachments folder.

Added: A new Database management page that shows information about the current Database.
Added: Additional logging added for some missing MySQL queries.
Added: Detailed logging for ticket attachments, missing queries and indexing.
Added: The ability to convert the current database to a different supported database type from the Database Management page.
Added: The portal’s social network options and icons have been updated to include Bluesky and Threads.
Changed: Added meta tags for the Community search to block search engines from scrolling and indexing all pages.
Changed: Improved how redirects are handled across various pages.
Changed: Updated sitemap to exclude indexing of all community search tags.
Fixed: A permissions issue with Task creation.
Fixed: An issue occurred, triggering an error in the auto-purge thread for deleted departments.
Fixed: Attachments are being blocked from being included in Event emails.
Fixed: Background threads attempting to initiate while the setup wizard is open.
Fixed: Certain SQL Database names could not be used.
Fixed: POP imported tickets with special characters in the body display encoding errors.
Fixed: POP/IMAP email settings, new Call Log/Ticket windows, and the Transfer modal are referencing departments that have been deleted.
Fixed: Recent support tickets are not displaying correctly.
Fixed: Some user caches are not clearing properly when a user is deleted.
Fixed: The default Knowledge Base and News articles on new installations contain help links that are not secured with HTTPS.
Fixed: Trying to send an image through the actions in Events does not display correctly in the inbox.
Efficiency: Cleaned up sitemap creation to not include all of the community tags.
Efficiency: Performance improvements across SmarterTrack.
Efficiency: Updated the community performance for better use of caches (eg. The Community, Ticket Attachments, etc.)
Translations: Updated Translations.

Added: Support for IMAP events.
Added: Tickets can now be imported from email using IMAP.
Changed: Diagnostics page now matches other products.
Changed: Updated geographic data.
Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs.
Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts.
Fixed: Agent role permissions are not enforced properly when creating Canned Replies.
Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs.
Fixed: Creating an agent with a 100+ character password causes an error.
Fixed: Emails with German characters can occasionally break POP importing.
Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments.
Fixed: The Download All attachments link can duplicate the files in the ZIP file.

Added: Support for IMAP events.
Added: Tickets can now be imported from email using IMAP.
Changed: Diagnostics page now matches other products.
Changed: Updated geographic data.
Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs.
Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts.
Fixed: Agent role permissions are not enforced properly when creating Canned Replies.
Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs.
Fixed: Creating an agent with a 100+ character password causes an error.
Fixed: Emails with German characters can occasionally break POP importing.
Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments.
Fixed: The Download All attachments link can duplicate the files in the ZIP file.

Added: New API's allowing attachments to be added to ticket messages.
Added: New Audit report for Ticket Attachment Size.
Added: New confirmation modal to the Diagnostics > Detailed Logging button.
Added: Office hours can now be set for autoresponders.
Added: The ability to create new Master Templates for system emails, email Event actions, and autoresponders that includes the ability set Master Templates by Brand.
Changed: Email Action modal has been update to be cleaner and easier to use.
Changed: Licensing page styling improved for readability.
Changed: Master Templates are now being used for all outbound emails except for Ticket Replies, Reports, and Error Logs.
Fixed: An issue that could cause some inbound Tickets to shows as HTML instead of plain text in the ticket communications tab.
Fixed: Clicking on the IP in Who's On does not open the map.
Fixed: Drafts of ticket replies can show underlined text.
Fixed: Employees are unable to post links in the Community.
Fixed: Google translations are not working.
Fixed: Survey reports with any filter selected display a fatal error when generating the reports.