Jet Service Desk 1.61

Jet Service Desk 1.61

Jet Service Desk Full Download Summary

User Rating: 2.4 (17 votes)

  • File size: 3.74 MB
  • Platform: Windows XP, Windows Vista, Windows Vista x64, Windows 7 x32, Windows 7 x64, Win2000, Windows 2000, Windows 2003, WinServer, Windows Vista, Windows Vista x64, Windows Vista, Windows Vista x64
  • License: Free To Try
  • Price: $174.00
  • Downloads: Total: 344 | This Month: 0
  • Released: Nov 22, 2009
  • Publisher: Da COBRA Software LLC
  • Publisher URL: http://jetservicedesk.com

Jet Service Desk 1.61 Full Description

Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries. Additional modules and features: -Events notifying system -Reporting system based on Fast Report 4 -Administrator module -Jet Service Desk Mail Gate -Events notifying system Main module includes integrated notifying system which informs the users about the following events: -new request registration without responsible -new request registration for current user -adding comments and files to the request of current user by clients -approach of start/reaction time of the request -request due date expiration Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request. Reporting system The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.

Requirements:

RAM: 128 MB, HDD: 50 MB, SQL-Server: MS SQL 2000/MSDE, MS SQL 2005/Express, MS SQL 2008/Express.
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