HelpDesk 8.3.0 Full Download Summary
File size: 2.70 MB
Platform: WinXP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64
Downloads: Total: 667 | This Month: 7
Publisher: JitBit Software
Publisher URL: http://www.jitbit.com/
HelpDesk 8.3.0 Full Description
Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.
Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.
A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email"). Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.
Release notes:New Release
· Show overdue tickets in "unanswered" tab
· Ability to create KB articles for techs only directly without creating a ticket first
· Respect techs permission for techs only KB articles (do not show articles he has no permission to see)
· Fixed "Restrict ticket closing to Technicians only" setting
· API compatibility with Helpdesk for iOS 1.1
· Do not reset the view mode when clicking on a tag
· Do not auto close a ticket when due date is set
· Fixed BBCode tables in email templates
· ticket submitter always gets autologin urls in all notifications
· Fixed due date editor
· Case insensitive custom fields values comparison in automation rules (fixed checkbox custom fields)
· Allow managers to submit tickets on behalf of his company users
· Showing latest news on the new ticket creation page
· New setting "Do not add recipients from CC and TO fields to subscribers"
[ HelpDesk full changelog ]
HelpDesk 8.3.0 Screenshot
HelpDesk 8.3.0 Keywords
HelpDesk 8.3.0 Free Download Notice
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