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.Biz ITSM / ITIL suite of Applications 2.0
From running a small Help Desk to managing Enterprise Infrastructure, .Biz is the scalable, reliable, customizable, full featured solution for you, Successfully competes with Remedy/BMC,Service Desk, HEAT, Track-IT! and others...Our largest site is 400+ Agents logging 5000+ Requests / month supporting !9,000 End Users at a global Bank. Unlimited License + ...
versaSRS Help & Service Desk - ITSM/ITIL 5.0
versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing ...
ManageEngine ServiceDesk Plus 8.1
... purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, ... on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities. The Free Edition allows a single ...
EnterpriseWizard 7.5
... adaptive enterprise-class technology platform. Out-of-the-box modules Help Desk, ITIL, CRM, Document Management, Workflow and custom Business Process Management. The product is free for 10 users: 5 staff and 5 end-users. To obtain your free license, click Setup/License after installation. If you install on your own server, we recommend 64-bit Windows ...
SysAid IT Management Software 9.0
... and end users in the Knowledge Base. Additional ITIL Package (CDMB, Priority Matrix, Change Management, and Problem Management), SLA/SLM, Tasks and Projects, and Manager Dashboard modules are also available. SysAid is deployed in over 100,000 organizations in 140 countries around the world, and features an active online Community Forum and ...
Team HelpDesk for Outlook 6.2
An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically process incoming support request emails, assign relevant ...
Personal HelpDesk for Outlook 5.0
An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set due date and send automated notifications, ...
iKode Service Desk X 2.0
... yet comprehensive service desk, whether your want an ITIL whether you want an ITIL "Out of the Box" solution for your IT service management or simply need to map clearer business processes in customer services or facilities management. ...
HelpSTAR - Help Desk Software 2009.02
... Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time Tactical Management · Configuration Management · Service Level Agreements (SLA`s) · Asset Management including License Compliance · 45 ...
sitehelpdesk 7.8
Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools. All products are 100 percent web ...
ActiveXperts Helpdesk System 2.0
... with the 'Software of the Year' award by ItilFoundations.com in 2007 (see also homepage ...
SupportPortal 3.3
AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as ...
Jet Service Desk 1.61
Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install ...
sitewebdesk 7.8
Help desk software solutions from sitehelpdesk.com. Designed for any Customer support services over the web integrated with your web site. Also supports integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools. All products are 100 percent ...
Folder HelpDesk 12
Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. ...
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