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ErlangXLS 1.0

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ErlangXLS 1.0

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ErlangXLS 1.0 Full Download Summary

User Rating: 3.0 (2 votes)

File size: 263 kB

Platform: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vista, Windows Vista x64

License: Freeware

Price: FREE

Downloads: Total: 457 | This Month: 3

Released: 2008-09-23

Publisher: CC-Logic

Publisher URL: http://www.cclogic.eu

ErlangXLS 1.0 Full Description

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.


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