ErlangXLS 1.0 Full Download Summary
File size: 263 kB
Platform: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vista, Windows Vista x64
Downloads: Total: 457 | This Month: 3
Publisher URL: http://www.cclogic.eu
ErlangXLS 1.0 Full Description
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.
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ErlangXLS 1.0 Free Download Notice
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