Auscomp IT Commander 5.9.337
Auscomp IT Commander 5.9.337 Full Download Summary
File size: 7.56 MB
Platform: WinXP, WinNT 4.x, Windows2000, Windows2003, Linux
License: Free To Try
Price: $295.00
Downloads: Total: 126 | This Month: 2
Released: 2006-06-03
Publisher: Auscomp
Publisher URL: http://www.auscomp.com
Auscomp IT Commander 5.9.337 Full Description
An award winning multi-language web based support solution for small to medium sized businesses to manage and deflect up to 80% of your incoming support inquiries. Features include a web self-service knowledge base, a trouble ticket system, account management capabilities and full MS Outlook integration. The complete web based solution you need to provide the level of service staff and customers have come to expect in the new economy. Download your free 14-day trial today!
Requirements:
Web server. http://www.auscomp.com/itcommander_requirements.htmlRelease notes:
Major UpdateNew in V5.9
1) Full MS Outlook Integration
Enables users to auto-login and work from from within Outlook on Auscomp IT Commander.
2) Escalation email notification
Escalation emails are sent to the Manager, Request Originator & Assigned Technicians.
Note: All email notifications (incl. Email Templates, Recipients & Events) can be easily modified using the powerful customization feature.
3) Requests lodged via email now support attachments
Requests lodged via email can now have an attachment.
4) Requests can be updated via email
Requests can be acted on, modified & closed simply via email (eg: You may want to add a comment or change the status of a request).
5) New maintenance tab in System > Configuration
The new maintenance panel introduces 2 new functions:
a) Empty Database Button.
All KB articles, requests, message board entries & resources will be deleted.
b) Process Event Queue button.
The event queue can now be much more easily be managed.
6) New URL tab in System > Configuration
For better implementation of Auscomp IT Commander into your existing Intranet or Website, simple login and knowledge base panels have been provided.
7) Requested & Assigned linked in Request QuickView
Requested & Assigned is now a linked for one click information lookup.
8) Email logins are no longer case sensitive
9) Quick search in Asset list
A quick search function has been added to assist with asset management.
[ Auscomp IT Commander full changelog ]
Auscomp IT Commander 5.9.337 Screenshot
Auscomp IT Commander 5.9.337 Keywords
help desk internet intranet support route sms article knowledge base database management service customer problem asset error
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